Pre – Installation Tips

Protect your valuables

  • If furniture will be moved, remove and box any items on or around the furniture.
  • Remove all hanging objects from the walls directly in and around the area of installation. Vibrations from the installation may cause damage to these items.
  • Disconnect and move any electronics, appliances, and computers.
  • If flooring will be installed in a closet, remove all items on the floor and all low hanging items.
  • Our installers are not responsible for damage to valuables that have not been removed from within or around the installation area.

 

Work Environment

  • Our installers will need access to an area where they can store and cut flooring materials during the course of the installation. Make sure that you have cleared and area – typically in the garage or porch – for this purpose.
  • Our installers will need access to electrical power in the installation and storage areas.
  • The interior temperature of the installation area must be at a minimum of 65° F for 48 hours prior to the installation and 48 hours following installation.

 

Preparing your doors, baseboards, and moldings

  • In cases, the new flooring may not be as thick as your existing floor. As a result, some of the old paint lines on your walls may show after installation. You may have to re-paint any painted baseboards after installation if the new floor covering is not as thick as your existing floor.
  • If your existing floor is laid under quarter round, we cannot be responsible for the breakage of any moldings when the existing floor is removed or a new floor is installed over the existing floor.
  • If necessary, our installers will remove doors and set them back in place. However, they will not be able to shave doors if the new floor is higher than the existing floor. Your sales professional may be able to provide you with a referral for a qualified carpenter.
  • We are not responsible for excessive gaps under baseboards or door jams if the new floor is thinner/lower than the existing floor.

 

Be at home

  • All occupied homes must have an adult present throughout the installation unless other arrangements are made.
  • We would like to be able to review the installation checklist at the beginning of the installation and walk you through the finished job to be sure we’ve met your expectations.

 

Concealed Imperfections

  • Should concealed imperfections or damages be revealed during the removal or replacement of your existing floor, additional work will be required. Subfloor damage and imperfections can only be determined after we remove the existing flooring. Any imperfections found in the subfloor, and requiring correction, are the sole responsibility of the customer.

 

Wiring

  • Our installers will not install any cable or wiring underneath the flooring. Doing so can damage the wires and may also void the manufacturer warranty of your flooring.
  • Communicate to our installers the locations of any security wires in your home so that they do not cut them by accident.

 

Pre-existing structural conditions

  • We are not responsible for any problems that may arise due to the pre-existing structural conditions such as asbestos, mold, or building code violations. For example, if a nail driven into the floor strikes a water pipe that is closer to the floor than permitted by the building code, the pipe leak will not be our responsibility.

 

Pattern and color matching

  • There will be some variation in shade or characteristic between the sample you chose and the product actually installed in your home. However, the difference will be within the manufacturer’s tolerance specifications.
  • In most homes the walls are not square, making it impossible for the pattern on the flooring material to be parallel to every wall.
  • For material with a pattern, it is the home owner’s responsibility to communicate to the installer which wall they would like to have the pattern fun parallel to. Otherwise, the installers will use their best judgment.

 

Squeaky floors

  • It is not the responsibility of our installers to fix squeaky subfloors or wall structures. If this condition impedes the installation process, it is your responsibility to have the necessary repairs performed.

 

Unavoidable circumstances

  • Vibrations from the installation may cause cracks in wall moldings and popping of some loose drywall nails. We are not responsible for such damage since it is an unavoidable part of the installation procedure.
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